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red ribbon rentals - coolangatta airport car hire companies

red ribbon rentals depot information

Red Ribbon Rentals Rental Terms for travel between 01-Feb-2015 and 31-Dec-2019

Rental Conditions
Red Ribbon Rentals has a minimum rental age of 21 years for all vehicles.

All Red Ribbon Rentals renters must provide a valid full driver's licence which has been held for a minimum of 12 months.
International licences that are not in English must be accompanied by a current International Driver Permit.

Age Restrictions
Drivers must be 21 or above years of age for car rentals.

Payment
An initial, non refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa or MasterCard.

The balance is payable directly to the supplier on arrival. Red Ribbon Rentals will accept Visa, Bankcard or MasterCard (transaction fees apply).

After Hours
Should you wish to collect or return your vehicle outside of office hours, this can be facilitated between the hours of 7am and 8am and 5pm and 7pm only. A compulsory fee of $20.00 will apply to any collections or returns out of hours. If this fee is not selected at the time of booking it will automatically be added to your final balance on arrival.

Office Hours:
Mon-Fri 8:00am - 5:00pm
Sat-Sun 9:00am - 3:00pm

After Hours:
Pick up or drop off after hours (7:00am - 8:00am & 5:00pm - 7:00pm) will incur an additional fee of  $20.00


Insurance Conditions
Vehicles are insured subject to the terms of the agreement and are subject to the following excesses.

Cars
Drivers over 25 years of age, an excess of $3000.00 applies.
This amount can be reduced to $500.00 by paying an additional $20.00 per day.
Drivers over 21 years but under 25 years, an excess of $3000.00 applies.
This can be reduced to $1500.00 by paying an additional $20.00 per day.
An additional excess of $3000.00 for drivers over 25 years, or $3000.00 for drivers over 21 but under 25 years, applies for damage sustained as a result of driving on unsealed roads, or in the event of a single vehicle accident.

Security Bond
A security bond of $300 is required upon hiring of vehicle (credit card imprint which will be destroyed four weeks after returning the vehicle in acceptable condition). This is to ensure the vehicle is returned in good, clean condition (windscreen, tyres, etc) and with a full tank of fuel.

Cancellations

The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
No further charge if cancelled 27 days prior to pick up
20% of the total rental cost will be charged if cancelled 17 to 27 days prior to pick up
50% of the total rental cost will be charged if cancelled 7 to 16 days prior to pick up
100% of full rental price will be charged if cancelled 6 days prior to pick up or no show.

Additional information
At Red Ribbon Rentals we believe that the customer is the most important aspect of our business and as a result we hope to provide a service that is beyond that of our competitors. Below is a list of the many ways in which Red Ribbon ensure that you the customer enjoy the rental experience. The following list of services are free of charge.

24 Hour Roadside Assistance
In the unlikely event that your Red Ribbon vehicle breaks down we are committed to you and therefore spare no effort to get you back on the road again as quickly and as pain free as possible.

Street Directories
Red Ribbon can provide at request local city maps and street directories to ensure you safely navigate your way around Darwin. If you plan to see the sights and experience all that Darwin has to offer then you can purchase a state map from Red Ribbon's rental counter.

Free Pick up/Delivery in Darwin City
Red Ribbon offers a free delivery/pick up service to customers with hotel/motel accommodation or to a local business address within Darwin City.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

Disputes
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

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